Sales & Events Administrator (6 Month Contract)

at  Funlab

Who Are We?
As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for our guests.
With 42 venues across 8 brands in Australia, Aotearoa (New Zealand) and USA, our growing team is on the lookout for a passionate, professional and fun Sales & Events Administrators for our Support Office in Abbotsford, Melbourne.
This is a casual role and is open to applicants across Australia.

Why Work With Us?

• You get to join the innovative and people focused Funlab team as we launch our fast paced, high growth strategy!;
• You’ll have the opportunity to grow your career with a leader in the entertainment industry;
• You’ll get to immerse yourself in a people-first culture - focused on upskilling and developing our Motherfunners (team members!) to future success;
• Focus on wellbeing and mental health support; EAP, Mental Health First Aid training, DEI committee
• Free activities for yourself at ANY and ALL of our Funlab brands;
• But mainly…just because we’re AWESOME!!

What You’ll Do

• Facilitate the distribution of sales / events leads to appropriate Sales & Events Coordinators
• Assist in coordinating, organising and confirming ‘finals’ for guests; final arrangements for events; final payments for events
• Process payments, including handling refund and booking transfer requests
• Maintain data integrity of sales records and guest profiles
• Provide excellent customer service in every interaction with guests and venue teams
• Manage time and tasks productively, with a high level of attention to detail
• Support the broader Sales & Events teams by keeping sales data updated and accurate

What You’ve Got

• Proactive, ability to work autonomously, with a sense of urgency and a positive can-do attitude
• Previous administrative experience in a high volume environment
• Natural ability to be highly organised and capable of managing multiple tasks
• Proficient in email management and data entry
• Demonstrated ability to prioritise competing tasks and deadlines
• Excellent written and verbal communication skills
• Well organised planner who works well under timeline pressures.
• Proven ability to build and manage relationships with different stakeholders
• A burning desire to show what you’ve got and what heights you can take the business!

Keen?
At Funlab, we believe it’s this unique and enthusiastic culture that makes us great to work with! If you’re a hard worker who’s passionate about people and willing to go above and beyond to show us what you’ve got, then get in touch already! We can’t wait to hear from you!
Don’t self reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for

• Facilitate the distribution of sales / events leads to appropriate Sales & Events Coordinators
• Assist in coordinating, organising and confirming ‘finals’ for guests; final arrangements for events; final payments for events
• Process payments, including handling refund and booking transfer requests
• Maintain data integrity of sales records and guest profiles
• Provide excellent customer service in every interaction with guests and venue teams
• Manage time and tasks productively, with a high level of attention to detail
• Support the broader Sales & Events teams by keeping sales data updated and accurat