Sales & Events Coordinator

at  Village Roadshow Limited

ABOUT US:

Cinema Exhibition is where Village Roadshow started. Village Cinemas is one of the country’s largest cinema operators and jointly owns and operates nearly 600 screens at 58 sites operating across all Australian states. We are committed to developing one of the world’s highest quality cinema circuits, enhancing the movie going experience for all ages!

ABOUT YOU:

We are seeking a highly organised and detail-oriented individual with a passion for delivering exceptional customer experiences. Your strong communication skills allow you to effortlessly build and maintain relationships with stakeholders. You bring a proactive attitude to everything you do, always seeking ways to enhance efficiency and improve outcomes.
As our peak periods include school holidays and the Christmas/New Year season, it’s important that applicants are available to work during these times. Please take this into account when applying.

To be successful in this role you will have:

• Outstanding customer service and interpersonal skills
• Strong attention to detail
• Proven time management skills with the ability to meet tight deadlines
• Excellent ability to develop and maintain professional connections with all relevant stakeholders
• Previous experience in a cinema, events, or customer service environment is advantageous

ABOUT THE ROLE:

Located in South Yarra, you’ll work within our dynamic Sales & Events team. You’ll be responsible for administration and execution of various functions and events at our cinema locations. This includes managing school and vacation care groups, private screenings, and corporate events. This is an exciting opportunity to get involved in the entertainment and cinema industry where you’ll get to build relationships with many different stakeholders.

Your day to day may include:

• Prepare and deliver event documentation to cinema sites
• Manage and ensure timely food and beverage orders for events
• Efficiently communicate and negotiate with clients via email, phone, and face-to-face interactions
• Collect and compile post-event feedback to ensure continuous improvement
• Handle administrative tasks, including invoicing, booking requests, and CRM data entry
• Provide operational support during events as needed
• Maintain excellent customer service and manage client relationships
• Maintain and update the CRM system to accurately capture client information.

To be successful in this role you will have:

• Outstanding customer service and interpersonal skills
• Strong attention to detail
• Proven time management skills with the ability to meet tight deadlines
• Excellent ability to develop and maintain professional connections with all relevant stakeholders
• Previous experience in a cinema, events, or customer service environment is advantageou