Sales Excellence Specialist - DACH

at  MSC Cruises

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six luxury ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
An exciting opportunity exists for a talented

Sales Excellence Specialist to join our newly created luxury travel brand Explora Journeys. Your main focus will be to implement processes and resources to drive sales excellence, brand experience and profitability for the DACH market. You will be a part of the broader Sales Excellence team to stay connected with the regional and global development of the function.

• Minimum 3 years’ experience in luxury travel or hospitality in a customer facing or sales support role (cruise industry experience is ideal)
• Strong planning, organizational and budgeting skills
• Excellent understanding of luxury service and operations – specifically in sales distribution B2B and B2C.
• Great experience with contract management, reservation, sales automation, and CRM
• Excellent training and communication skills
• Thinks entrepreneurially, demonstrates initiative and accountability.
• Skilled in working with diverse stakeholders and delivering with excellence
• Fluency in German and English, (French would be a plus)
• Act as liaison with the Sales team
• Support Account Management of Preferred Partners, Technology& Interline partners across DACH
• Support Sales Intelligence, performance & Analyticsreporting
• Support local training programmes
• Conga Contract Management
• Sales Force Super User
• Support QBR \/ commercial review meetings
• Support trade events both advisor and consumer, seminars, roadshows, consumer nights, large trade shows, both virtual and in person. Leverage VR and exp360 tool
• Crisis Management support
• Executive Reporting & Finance queries

VISA REQUIREMENTS (if any)
Right to work in Germany, full time position starting in October 2024, based out of the Munich Office with the possibility to work 1 day remotely
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide

Please refer the Job description for details