Sales Executive (Concierge team)

at  Byway

WE HELP HOLIDAYMAKERS LOVE THEIR JOURNEYS

We’re not just another travel company – at Byway, we’re pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we’ve booked 7,000 travellers onto unforgettable holidays, with 95% five-star reviews. We’re growing 3x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.
Job Description
We’re looking for an ambitious Sales Executive to join our Concierge team at Byway. As a member of the Concierge team, you’ll play a vital role in generating new business, nurturing client relationships, and contributing to our sales targets. You’ll use your passion for slow travel to craft bespoke journeys that excite our customers, and look after them right up until their departure, managing changes, offering upgrades, and ensuring a joyful experience. You’ll build long-term relationships with your customers, and help them with future journeys through personal recommendations and insights.

Your key responsibilities:

• Craft bespoke journeys: Qualify leads, understand customer travel preferences and use your expertise in slow travel to design unique, tailor-made holiday experiences.
• Take the initiative: Actively prospect and generate leads through various channels, especially existing customer re-engagement, including outbound calls and emails.
• Manage sales and support up to departure: Manage the sales process from initial contact to deal close, ensuring a delightful customer experience, then manage interactions up to departure, including changes, disruptions, and upsells.
• Meet revenue and NPS targets: Meet or exceed your individual sales revenue targets and ensure your trips delight your clients, as reflected in their NPS scores, including by collaborating with our ops and in-trip support teams.
• Collaborate to develop product: work with our wider team to grow our collective sales ability over time through better travel product and technical improvements/automations, acting as a business owner for technical developments.
• Build relationships: Maintain strong relationships with your clients, booking multiple trips for them and tailoring enjoyment-enhancing upsells.

Qualifications

Your key responsibilities:

• Craft bespoke journeys: Qualify leads, understand customer travel preferences and use your expertise in slow travel to design unique, tailor-made holiday experiences.
• Take the initiative: Actively prospect and generate leads through various channels, especially existing customer re-engagement, including outbound calls and emails.
• Manage sales and support up to departure: Manage the sales process from initial contact to deal close, ensuring a delightful customer experience, then manage interactions up to departure, including changes, disruptions, and upsells.
• Meet revenue and NPS targets: Meet or exceed your individual sales revenue targets and ensure your trips delight your clients, as reflected in their NPS scores, including by collaborating with our ops and in-trip support teams.
• Collaborate to develop product: work with our wider team to grow our collective sales ability over time through better travel product and technical improvements/automations, acting as a business owner for technical developments.
• Build relationships: Maintain strong relationships with your clients, booking multiple trips for them and tailoring enjoyment-enhancing upsells