Sales Executive

at  XClub

X-CLUB – PILATES & WELLNESS STUDIO SALES EXECUTIVE

At X-Club we’re happiest when we’re inspiring people to reach their full potential. We’re a friendly team of expert, health and wellness professionals that share key values and enjoy being part of something magical. As a community focused, boutique studio, we care about our members, supporting them through high levels of service and the finest fitness, and wellbeing experiences. To do this, we recruit the very best in the industry, supporting their development and training to help them excel both personally and professionally.

JOB DESCRIPTION

Responsible for the overall client experience and supporting the customer journey including:

• Driving Sales
• Client Account Management – answering calls, checking in clients for classes, assisting bookings
• Studio Diary and Account Management (via MindBody)
• Hitting targets for Product, Membership and Corporate Sales with extensive knowledge of all products
• Maintaining software and ensuring billing is up to date
• Delivering exceptional customer service to all clients and prospects
• Advising clients on their wellbeing goals through: Movement, Mind, Nutrition and Therapies
• Assisting various wellbeing professionals within the team
• Monitoring stock and maintaining the retail area
• Maintaining the safety of equipment and cleanliness of the studio, toilet and showers

EXPERIENCE

We’re looking for a motivated and enthusiastic Coordinator with experience in:

• Sales
• Customer service
• Operations

*We’re able to provide ongoing training and development in studio, and via our partner Academy.

PERSONAL SPECIFICATION

Our ideal candidate will be very personable, friendly and outgoing. We’re seeking a professional and supportive team member with the following attributes:

• Highly organised
• Self-motivated
• Exceptional Customer service & Sales
• Reliable
• Enthusiastic
• Tech savvy
• Passionate about health and fitness
• Friendly and approachable
• Attention to detail
• Willingness to learn
• Team player
• Previous success in a similar role desirable

PURPOSE:

This role will be integral to the success of a new studio and the experience we provide. We’re looking for Sales Executives with exceptional communication to manage our day-to-day operations in our studio, whilst delivering an outstanding experience for clients and bringing in new clientele. We aim to make X-Club the most memorable part of the day and our team will set the standard for future studios.

Responsible for the overall client experience and supporting the customer journey including:

• Driving Sales
• Client Account Management – answering calls, checking in clients for classes, assisting bookings
• Studio Diary and Account Management (via MindBody)
• Hitting targets for Product, Membership and Corporate Sales with extensive knowledge of all products
• Maintaining software and ensuring billing is up to date
• Delivering exceptional customer service to all clients and prospects
• Advising clients on their wellbeing goals through: Movement, Mind, Nutrition and Therapies
• Assisting various wellbeing professionals within the team
• Monitoring stock and maintaining the retail area
• Maintaining the safety of equipment and cleanliness of the studio, toilet and shower