Sales & Implementation Engineer

at  Starmind

What if finding what you need was as easy as just asking?
Businesses run on knowledge, but every day, we waste more than a third of our time searching for it. Starmind connects people with questions to colleagues who have the answers to eliminate the endless search for the right answers at work.
We empower teams by helping them to access answers in real-time from the person who knows best, whoever they are and wherever they are.
We’re looking for an English-speaking Sales & Implementation Engineer to join our amazing colleagues in Barcelona who support many of the world’s top businesses every day.
If you’re passionate about building relationships and want to be part of an energetic, high performing team, this could be the role for you.
Watch this video to find out how Starmind works!

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with APIs, SSO with SAML and SCIM
• Proven experience (2+ years) in a similar role, focusing on software implementation for corporate clients.
• Understanding of project management methodologies.
• Experience with various integration technologies and APIs (e.g., REST, SOAP, etc.).
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Experience with JIRA, SQL.
• English native or business fluent.

THE ROLE

In this interesting and impactful role, you will be the primary technical point of contact for our corporate customers and their technical counterparts, guiding them through the successful implementation of our innovative SaaS solutions. You will be responsible for understanding their unique business needs, configuring and deploying our software, overseeing the rollout of integrations and connectors (developed by our developers or 3rd parties), and ensuring a smooth transition to live operation and a good performance post rollout. This role requires a unique blend of technical expertise, some business acumen, and excellent communication skills.

RESPONSIBILITIES:

• Pre-Sales: Serve as the primary technical contact for prospects, validating technical feasibility and identifying potential challenges/opportunities.
• Project Management: Lead the integration initiatives and provide technical support for custom integrations, from initiation to go-live and post-launch, including requirement gathering, design, configuration, testing, training, and deployment and post-launch support.
• Relationship building: Build and maintain strong client relationships, acting as a trusted technical advisor. Ensure client needs are met throughout the rollout process and post-launch phases.
• Technical Expertise: Deeply understand our software, connectors, and integrations. Troubleshoot technical issues, escalate complex problems, and ensure seamless system integrations. Provide 2nd-level technical support to customers. Act as the primary liaison with the Product and Development teams for escalated issues (Level 3 support).
• Business Analysis: In partnership with the Customer Success Manager and the Account Manager, analyze client business processes to identify improvement opportunities and tailor solutions to their specific needs.
• User & Content Management: Manage user provisioning (Single Sign-On with SAML, SCIM, APIs), and oversee content migrations.
• Data & Analytics: Analyze usage data, develop custom SQL queries, and identify areas for improving solution adoption and customer experience, in partnership with the Customer Success Manager and the Account Manager.
• Create custom SQL reports
• Maintain monthly data reports on customer server
• Offer recommendations and insights on data sources
• Technical Operations:
• Assist with network configuration and troubleshooting.
• Configure and maintain demo network environments.
• Training: Provide training internally for our Account Management teams on new features and functionality.