Sales Lead (all genders welcome)

at  SteelBuy Limited

Company
SteelBuy is a leading B2B online metals marketplace, connecting buyers and sellers across the global metals supply chain. Our platform streamlines and innovates transactions for mills, traders, and service centres. As we continue to expand internationally, we aim to foster growth and efficiency in diverse markets through technology-driven solutions.

YOUR PROFILE

• Experience in the German metals industry, preferably with a mill or large service centre
• Strong background in business development, client base building, and key account management or customer service
• Extensive technical knowledge of carbon steel, stainless steel, or aluminium, along with strong relationships with steel mills and service centres
• Fluent in German and English, with first-class communication and organisational skills
• Proficient in CRM systems with a self-dependent, solution-oriented approach
• High service orientation with experience inspecting non-conforming metals and ensuring compliance with specifications
• Bonus: Fluency in Spanish and/or Dutch, and experience in the metals trading sector
  You don’t match all criteria in our job profil, but you would like to become part of our #GENERATIONTK? Send us your application! We are looking forward to getting to know you!

YOUR BENEFITS

• Global Impact: Shape the future of an international marketplace with far-reaching influence
• Growth Opportunities: Lead and develop a dynamic, growing team and expand your leadership in new markets
• Innovative Culture: Join a forward-thinking company at the forefront of technology and business growth
• How we work. Flexible working hours, possibility to work remote
  Did we spark your interest? We are looking forward to your online application!

• Promote SteelBuy’s metals trading marketplace to the German metals industry, building strong relationships with mills, traders, and stockists
• Onboard mid to high volume buyers and sellers, reinforcing the SteelBuy approach to all users and ensuring excellent customer service
• Prepare and present presentations and decks; train and onboard new customer success hires when necessary
• Serve as the first point of contact for service and technical inquiries, solving customer issues or escalating as needed
• Monitor and report on competitors’ activity and track customer success KPIs like onboarding success and satisfaction
• Coordinate with freight forwarders and partners to ensure smooth deliveries and streamline touchpoints
• Assist with resolving quality issues by maintaining records and inspecting non-conforming products
• Continually looking for ways to improve the end-to-end process flow and post-sale process for customer
• Mentor and coach the customer success team, fostering a high-performance culture focused on growth and service excellence