Sales Ledger Administrator

at  Fexco

Job Advert
Your New Job Title: Sales Ledger Administrator
Company: Fexco Property Services
Location: Salisbury
Hours: 37.5

MUST HAVE SKILLS:

Essential

• Intermediated level of Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Multi-mailbox management.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Self-Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume of daily calls.
• A desire to help customers and deliver a very high standard of Customer Assistance.

Desirable

• Experience of using QUBE system
• Relevant Service Charge experience

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

ABOUT THIS ROLE:

We are recruiting for a permanent Sales Ledger Administrator to join our busy client accounts department, playing a major role in our team dealing with all aspects of Client Account Billing.

SOME RESPONSIBILITIES AND GOALS YOU’LL OWN:

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• Prepare budget packs, download reports, include applicable notes for PM review, process any adjustments highlighted during review process by PM/CRM or Director.

• Review and update records on Budgets received to be processed.
• Working with the whole portfolio of the group to produce annual budgets as part of a team.
• Process all Annual Budget packs for posting / e-mailing to customers ensuring all associated checks and balances are completed so all demands are produced and correct.
• Liaising with the Property Managers with regards to budget and billing.
• Ensure the Budget tracker in Qube is updated at every stage of progress.
• Process all periodic invoices in line with the property leases within the 60-30 day timelines.
• Process all Ground Rent Demands in line with the property leases within the 60-30 day timelines.
• Process supplementary billing as and when required.
• Complete Tenant, Developer and Freeholder Recharges as and when required.
• Year Billing and Issuing of Completed Service Charge Account
• Prepare and issue Section 20B notices as and when required
• Ensure customer billing queries are dealt with to the company deadlines as part of a team to the highest standards.
• Escalating customer calls and e-mails as appropriate to PMs and Customer Service Team as appropriate.
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
• Once Billing is completed for the month to carry out Credit Control functions.
• On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
• Any other ad hoc duties.