Sales Liaison

at  Abercrombie Kent

COME AND JOIN ONE OF THE WORLD’S LEADING LUXURY TRAVEL BRANDS.

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: Assisting the Sales team with research, obtaining rates from suppliers, loading confirmed bookings onto our reservation system, documentation and liaison with the operations team.

• Assistance to the Sales Team
• To check hotel availability, ensuring use of allocations where available.
• To confirm options held with hotels at the time of the tour depositing.
• To research any special interest visits as required and obtain current rates.
• Assist with research for itinerary design by using in house resources and reaching out to external partners.
• Guide & special entrance bookings
• To always maintain professional relationships with all suppliers and clients.
• Loading confirmed bookings into our reservations system.
• To assist with accurately creating client documentation
• To reliably update and maintain relevant charts such as Events chart, VIP chart, Recce schedule etc
• To prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time
• Review the opportunities to increase margins once files confirm
• To work closely with the operations team to minimise errors and guest complaints
• To ensure a smooth handover and liaison between sales and operations consultants to ensure the highest quality service deliver to agents
• To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
• General office duties
• To conduct special projects as requested by your manager such as programs for seasonal events
• Any other reasonable duties as requested by your manager.