Sales Manager

at  Dr Haach Pte Ltd

MANAGEMENT OF BRANCHES’ OPERATIONS

• Manage the daily operations of the Branches including but not limited to;
• Develop and implement strategies to achieve branch’s sales targets
• Supervise, lead and motivate team members to achieve and maximise branch’s sales targets
• Conduct daily briefings to inform team members on updates where applicable
• Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and inquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company’s standards and procedure
• Investigate and evaluate all relevant information pertaining to branch’s operational incidents and/or accidents and prepare detailed report for the necessary customer’s reply, internal investigation and/or insurance claims etc
• Manage the sales register and ensure accurate recording of purchases of treatment, services and products
• Ensure the proper upkeeping of branch’s records and details of customers’ purchases of treatment, services and products
• Prepare Monthly Sales and service reports for Management
• Inventory Management – Ensure accuracy of stock levels, transactions and placement of orders and proper storage and maintenance of stock
• Manage budget and forecast planning for branch
• Provide all general records, data, statistics and any reports as required by the Management
• Ensure compliance and performance of all initiatives, directives and instructions from immediate supervisor and Management team within stipulated timeline and ensure alignment to overall business strategies
• Ensure compliance of all company’s policies, procedures, rules, regulations, systems and standard operation procedures
• Disseminate all corporate information and organize explanations in an efficient, clear and accurate formats and manner to all team members
• Plan and manage the work schedules of team members
• Prepare Sales Commission for team members
• Coach, motivate and provide support to team members to create positive, productive and prosperous working environment
• Supervise and monitor team members’ work performance and make recommendation for the necessary improvement, corrective measures and actions.
• Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increase staff retention levels
• Keep abreast of critical market trends, intelligence, movement development which may impact the industry and provide feedback and/or make recommendations to improve the overall performance of the Company

REQUIREMENTS:

• 1 - 3 years of supervisory experience in a beauty and wellness environment
• Good leadership skills and able to motivate team to achieve sales targets
• Relevant retail sales experience with proven sales track record
• Customer-oriented with a positive attitude and initiative
• Good interpersonal and communication skills
• Willing to work retail hours

Please refer the Job description for details