Sales Manager

at  TiliaHomes

ABOUT US

We are Tilia Homes.
An ambitious, customer focused housebuilder that puts people and the planet at the heart of everything we do.
With a passion for placemaking and building high quality homes that help homeowners make a lifetime of memories, we’re looking for talented, hardworking, and enthusiastic individuals who think like us and want to join our dedicated team.
We pride ourselves on being an inclusive and diverse employer of choice. From new starters and those looking to embrace a new challenge, to those who know the industry like the back of their hand, we take pride in building careers, not just communities.
We are looking for people to join our team who have:
Customer focus where every decision made revolves around delighting our customers.
Passion for building making the approach to each project with unwavering enthusiasm.
An understanding our environmental footprint by incorporating eco-friendly practice and materials into our communities to support sustainability.
We create lasting communities with a sense of belonging and legacy for generations to come.
We believe in better we are committed to delivering homes that are the definition of excellence.

We have an exciting opportunity for a Sales Manager to join a friendly team working from our Eastern region covering sites across the region on a 6 month fixed term contract.

The purpose of the role will include;

• Manage all sales and administrative processes in and out of the sales department to ensure smooth transactions
• Recruiting of Sales staff and inducting new starters to the team, delivering the appropriate training required to fulfil their role
• Manage and motivate direct reports to perform to the company standards and targets
• Conduct performance reviews with direct reports in accordance with Company guidelines, format and timescales, raising any areas of concern to the Head of Sales.
• Ensure any staff leave or absence is requested, recorded and reported appropriately in line with Company policy
• Develop and maintain excellent working relationships with internal teams, effectively liaising to ensure readiness for sale, exchanges are achieved within the set deadline, and notifying of completion
• Reporting to external clients as required and responding to any queries through to resolution
• Collate Sales based reports for delivery to Directors and the Sales Team, tracking performance against target and net pricing
• Report weekly to Directors on completion forecasting, site setup progress, and overdue contracts
• Attend all meetings, training courses or events as required by the role and organisation
• Under delegated authority from the Sales & Marketing Head accept reduced deposits for exchange of contracts, extend contract deadlines and permit re-call contracts, approve and veto any recommended solicitor based on experience of using them, and manage other key tasks
• Ensure staff expenses and commission forms are completed accurately and authorised prior processing for payment
• Issue all sales advisor targets and commissions, and authorise sales related invoices for payment
• Manage stages of the sale process such as ensuring price releases are authorised and released on the finance sales system, collating all information prior to sale commencement and flagging any issues, ensuring all sales related forms and paperwork are appropriately authorised, tracked, retained and signed on behalf of the company
• Comply with the Data Protection Act and Consumer Code, and ensure all sales activity is in accordance with the Property Misdescription Act, immediately raising any concerns covering this legislation with the Head of Sales.
• Ensure compliance by the team with Health and Safety Policies, IT policies and any other Policies and Procedures the company issue