Sales & Marketing Administrator

at  Westport Hotel Group

The 4* Westport Plaza and Castlecourt Hotel Resort are looking for a sales and marketing administrator to join our sales team on a fixed term contract to help us achieve our goals. You will join a vibrant team and serve as a point of contact for customers while providing support for our sales and marketing and reservations team.
Our ideal candidate is goal-oriented and has a deep knowledge and understanding of customer service best practices. If you have exceptional organisational skills and draw energy from being part of a team we would like to meet you.

REQUIREMENTS

• Proven work experience in sales administration or sales support role.
• Hands on experience with MS Office
• Excellent organisational and multi tasking skills
• A team player with high level of attention to detail.
• Ability to work under deadlines
• Hotsoft experience preferred.

SKILLS:

Communication Customer Service Bookings Telephone Skills

• Dealing with enquires & bookings relating to Westport Hotel Group.
• Contribute to high quality customer service.
• Achieve sales targets.
• Deal with overflow of reservation calls
• Assisting on the administration side of Christmas Parties
• Follow up on group enquires
• Dealing with ad hoc administration work for other department heads where necessary
• Update offline promotional material
• To undergo any training where necessary within the marketing dept.
• Attendance at workshops, trade shows and holiday fairs.
• Analyse and monitor competitors on a local and national level.
• Carry out continual research to understand the market size, market segmentation and its growth trends.
• To project a positive and professional image of the hotel at all times