Sales & Marketing Coordinator

at  Emplas Window Systems Ltd

Emplas was founded in 1979 as a small family-owned business, since when we have grown to become one of the UK’s largest aluminium and u-PVC window and door fabricators, with a nationwide customer base across trade, new build and specification sectors.
Working with some of the window and door industry’s leading businesses including Profile 22, AluK, Doorco, Kubu and Saint Gobain, a world leader in glass and IGU manufacture, we bring cutting edge innovation to energy efficient door and window fabrication.
Still run as a family-owned business today, we remain true to our founding principles, including a no-compromise approach to product quality and a commitment to deliver unparalleled service and support to our customers.
We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

POSITION:

We are looking for a Sales & Marketing Coordinator to provide assistance to the Sales and Marketing team, dealing with customer enquiries, producing analytics and supporting sales managers.

You role will include:

• Dealing with all customer enquiries received through various sources; website, phone, email, website etc.
• Update customer details, bulletins, product information.
• Sending required brochures and marketing material to existing and prospective customers.
• Stock orders for brochures and customer support material.
• Provide support and assistance to Sales Managers.
• Update sales reports
• Typing & compiling reports, presentations (PowerPoint) and general correspondence for use at senior management/board level.
• Creating and updating any quote/order information for customers.

REQUIREMENTS:

• 2-3 years’ experience within a customer service / sales and marketing role or similar.
• Window Designer Software experience preferred.
• Proficient and professional telephone manner.
• Excellent organisational and planning skills.
• Excellent IT skills, Microsoft, Word, Excel and Outlook.
• Ability to work in a fast-paced, often changing environment.
• Be professional and confident communicating with stakeholders and customers at all levels.
• Natural problem solver, finding solutions independently.

• Dealing with all customer enquiries received through various sources; website, phone, email, website etc.
• Update customer details, bulletins, product information.
• Sending required brochures and marketing material to existing and prospective customers.
• Stock orders for brochures and customer support material.
• Provide support and assistance to Sales Managers.
• Update sales reports
• Typing & compiling reports, presentations (PowerPoint) and general correspondence for use at senior management/board level.
• Creating and updating any quote/order information for customers