Sales Office Manager

at  Macfarlane Group

Location: Glasgow
Temporary Contract (12 months initially, covering maternity)
Package: Basic salary up to £35,000 (dependent on experience) plus bonus/OTE & flexible benefits package, up to 27 days holiday (Plus additional annual leave purchasing scheme)
Sector: Packaging Distribution

OUR COMPANY

Macfarlane Packaging, the UK’s largest packaging distributor have an exciting opportunity for an experienced sales office manager to join our team based in Glasgow. We are a committed equal opportunities employer that champions ‘dignity in the workplace.’ Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.
The Sales Office Manager Role
This temporary contract role (covering maternity leave) will see you join our local management team, whereby you shall manage and lead the internal sales team at our regional distribution centre, ensuring sales activities are maximised to help the site exceed all sales and profit targets. You will be responsible for setting and monitoring all individual and team targets, full performance management and development to include training and coaching; ensuring that the highest standards of sales support, administration and customer service are always maintained.

Sales Office Manager Key Responsibilities

• Managing the internal sales team, setting targets & objectives, and completing performance and development assessments, facilitating training as required
• Overseeing all sales administration processing to ensure completed in a timely and efficient manner, utilising the relevant systems (CRM etc.)
• Complete relevant reports to required timescales, to monitor sales input, invoicing, and margin – identifying and acting as appropriate
• Direct handling of customer queries & orders, whilst always maintaining excellent levels of customer service
• Take an active lead in developing existing accounts, seeking, and capitalising upon opportunities to up-sell across the product portfolio whilst encouraging the team to do the same
• Work in partnership with external sales executives, attending customer visits where appropriate
• Liaise with logistics team to ensure 24/48hour delivery schedule is maintained for all customers
• Develop and maintain a good knowledge of all packaging solutions, imparting this knowledge with other colleagues

Do you have the correct profile?
We welcome your application if you are an experienced internal sales office professional who has experience of managing a small team within a fast-paced environment. You will still enjoy being ‘hands-on’ in dealing directly with the customers but relish the additional responsibility that comes with managing and developing a team. Ideally, you will have enjoyed exposure to conducting and managing others who conduct both inbound and outbound activity and understand what it takes to be effective in both disciplines.
You will be able to bring genuine gravitas and leadership skills to the role, whilst having first class customer service and internal sales skills. As this is an internal office-based role, we would prefer you to reside within a sensible daily commute of our local site.
Given that this is a temporary contract role for 12 months initially, you must also be comfortable that this is not a permanent contract position.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Our Benefits

We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: –

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
• Contributory pension scheme
• Range of company cars or cash allowance (including electric) for qualifying roles
• Employee assistance program to support & advise with well-being & any issues
• Extensive range of training/development & potential progression opportunities
• Employee discount scheme (discounts on several major retail/leisure brands)
• Annual paid Volunteering Day
• Simply Health/Dental Cover option or BUPA cover for qualifying roles
• Enhanced HR policies relating to various employee rights & entitlements
• Long service awards (5-40 years)
• Charitable giving options
• Financial support with eye-tests/purchasing glasses (DSE users only)
• O2 Mobile discount scheme (up to 25% off)

Your future with us
Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you.
How to apply/next steps
All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful

• Managing the internal sales team, setting targets & objectives, and completing performance and development assessments, facilitating training as required
• Overseeing all sales administration processing to ensure completed in a timely and efficient manner, utilising the relevant systems (CRM etc.)
• Complete relevant reports to required timescales, to monitor sales input, invoicing, and margin – identifying and acting as appropriate
• Direct handling of customer queries & orders, whilst always maintaining excellent levels of customer service
• Take an active lead in developing existing accounts, seeking, and capitalising upon opportunities to up-sell across the product portfolio whilst encouraging the team to do the same
• Work in partnership with external sales executives, attending customer visits where appropriate
• Liaise with logistics team to ensure 24/48hour delivery schedule is maintained for all customers
• Develop and maintain a good knowledge of all packaging solutions, imparting this knowledge with other colleague