Sales Operation Specialist - Japanese Speaker

at  TeamViewer

Company Description
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
Job Description

Work closely with and provide support to key account managers and the inside sales team. Assist with the processing of orders using our CRM system, and all tasks leading up to the sale.

• Support Key Account Managers:
• Prepare and distribute quotes to existing or prospective customers
• Participate in 1:1 meetings to follow up on their pipeline and data hygiene
• Provide updates on the latest price lists, policies, and rules of engagement
• Work within the CRM system (Microsoft Dynamics 365)
• Process orders promptly by email or phone
• Assign leads to the correct team and sales representative
• Make modifications, build dashboards, view and generate reports
• Data Accuracy
• Cross-check information on quotations, purchase orders, and invoices
• General data cleansing within CRM
• Communicate with Customers (internal and external)
• Respond to different partner queries (e.g., regarding pricing, products, or invoices)
• Contact customers to obtain missing information and/ or answer queries
• Provision test licenses as per the TeamViewer sales policy
• Work with our internal Customer Support team to help resolve any issues
• Attend customer meetings to assist with process complications if required

QUALIFICATIONS

• Japanese fluent or Native language speaker.
• Experience working in a customer service or administrative role, ideally supporting a sales team or agent
• Strong oral and written English skills.
• Forward-thinking, sales driven, and detail oriented
• Demonstrated experience using a CRM tool (Dynamics 365 is preferred)
• High level of customer service and ability to communicate effectively with clients
• Advanced knowledge of Windows® and the Microsoft Office suite, particularly Excel

• Support Key Account Managers:
• Prepare and distribute quotes to existing or prospective customers
• Participate in 1:1 meetings to follow up on their pipeline and data hygiene
• Provide updates on the latest price lists, policies, and rules of engagement
• Work within the CRM system (Microsoft Dynamics 365)
• Process orders promptly by email or phone
• Assign leads to the correct team and sales representative
• Make modifications, build dashboards, view and generate reports
• Data Accuracy
• Cross-check information on quotations, purchase orders, and invoices
• General data cleansing within CRM
• Communicate with Customers (internal and external)
• Respond to different partner queries (e.g., regarding pricing, products, or invoices)
• Contact customers to obtain missing information and/ or answer queries
• Provision test licenses as per the TeamViewer sales policy
• Work with our internal Customer Support team to help resolve any issues
• Attend customer meetings to assist with process complications if require