Sales Operations Analyst

at  Rightmove

THE ROLE

As a Sales Operations Analyst you will be working closely with the rest of the Sales Operations team to provide the Rightmove sales and sales management teams with actionable and timely information on performance.
The information, interpretation, and recommendation you provide will form the basis for many of our sales decisions and identifying areas of opportunity and concern – you will become an expert on the sales units you look after and a trusted advisor to those teams.
This is a hybrid working role, with a minimum of two days in our Milton Keynes’ office on Tuesdays and Wednesdays. Occasional travel will also be required.

WHAT YOU’LL BE DOING

• Providing timely and actionable reports/insights/recommendations to our sales teams to help drive and report on initiatives, growth opportunities, sales performance and commissions.
• Design, build and maintain various dashboards using the Looker platform to provide live tracking of performance and surface key information to stakeholders of different levels.
• Plan and maintain sales patches, proposing which customers should be looked after by which sales team and ensuring reports and correspondence are always sent from the correct account manager.
• Work with the sales management teams to monitor capacity and customer volume growth to ensure sales patches are fit for purpose.
• Work with the Enablement Managers to help design and model sales commission plans, and then calculate and distribute ongoing; help resolve any queries that arise.
• Ensure the integrity of the data in our CRM (Sugar), encouraging and challenging the sales force to care about the CRM. Producing and amending BI reports for Sales managers and senior stakeholders.
• Continuous evaluation of the sales process and identifying areas where we can help the sales force become more effective/efficient (Time, Revenue, Loss, Reports, Tools).
• Continuous evaluation of our reports and processes, offering a proactive approach. When we look to make changes help us model out the changes and the potential outcomes to sense check decisions.

WHAT YOU’LL BRING TO THE ROLE

• Proven analytical skills, able to find actionable and relevant insights
• Advanced SQL and Microsoft Excel skills
• Ensure clarity and accessibility in project and process documentation
• Familiarity with KPI/performance targeting, territory management and capacity planning
• Manage multiple changing priorities and expectations with clarity and reasoning
• Break down complex processes into simpler steps, identifying areas for improvement, and guide internal users on new processes
• Familiarity with Looker, or other data analytics platforms
• Experience with Sales CRM systems, such as Sugar CRM or Salesforce