SALES OPERATIONS MANAGEMENT ASSISTANT

at  DMY JEWELLERS PTE LTD

A Sales Operations Management Assistant in the jewelry industry plays a vital role in supporting the sales team and ensuring efficient store operations. Below is an overview of the key responsibilities, skills, and qualifications associated with this role:
Responsibilities

1. Sales Support

• Assist in achieving sales goals by providing administrative support to the sales team.
• Process, track, and follow up on special orders and repair requests, communicating status to client advisors.

1. Inventory Management

• Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
• Process damages, reticketing, mark out of stocks, and returns to vendors (RTVs).

1. Administrative Tasks

• Maintain data integrity in sales systems, such as Salesforce.com.
• Coordinate and schedule sales training and events.
• Manage sales enabling tools and technologies.

1. Customer Service

• Assist with special events, including processing and reconciling necessary invoices and client orders.
• Ensure high levels of client satisfaction through excellent service and a luxury mindset.

1. Team Collaboration

• Support jewelry specialists on the sales floor with any requests or needs that enhance the overall client experience.
• Manage, coach, and develop sales team members in relationship selling, product knowledge, repairs, and adherence to store procedures.

Key Skills

• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.
• Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.
• Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.

Qualifications

• Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.
• Proficiency with Microsoft Office Suite and familiarity with sales tools and software.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

All races welcom

• Maintain data integrity in sales systems, such as Salesforce.com.
• Coordinate and schedule sales training and events.
• Manage sales enabling tools and technologies