Sales Operations Manager

at  oxio

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
As a Sales Operations Manager you will be responsible for managing critical operations including billing processing and the creation of commercial and pricing proposals while collaborating closely with our Sales and Finance teams to make sure key processes are created, followed and constantly improved upon.

KEY QUALIFICATIONS

• Bachelors or Master’s degree
• Excellent verbal and written communication skills in English and Spanish
• Exceptional attention to detail and the ability and organizational skills
• Advanced Excel / Google Spreadsheets skills
• Process-oriented individual with strong analytical and problem-solving skills
• Strong ability to effectively document, improve, follow and enforce new processes that involve many teams within the organization

• Lead OXIO’s efforts in understanding the local and global Telecom market landscape
• Assist in the preparation of financial reports, providing insights and analytics to support decision-making
• Evaluate and implement new tools and technologies (e.g. CRM enhancements) to support the Sales Operations team
• Lead prioritization efforts to productize some of our Sales Operations core tasks (e.g. our client orders management system)
• Oversee and continuously improve Sales Operations processes, including but not limited to billing, financial proposals, and sales documentation
• Continuously evaluate the Sales organization performance in order to identify issues, evaluate potential risks and work with teams on solutions
• Ensure regulatory compliance: all Sales Operations activities must comply with relevant regulations and policies across different countries (e.g. Support policies, lawful intercept)
• Design the industry standard for Telecom products at OXIO
• Develop a scalable Pricing framework based on industry and market research
• Work with our Data and Intelligence teams designing our Business Intelligence product’s pricing strategy
• Maintain and create new Pricing tools to help the Commercial team be more efficient