Sales Operations Manager

at  Pharma Solutions USA Inc

SUMMARY:

LighthouseAI provides state licensing software and services for companies in the pharmaceutical supply chain. We are seeking a dynamic and experienced Sales Operations Manager to join our team and drive the efficiency and effectiveness of our sales and marketing operations.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
• 7+ years of experience in sales operations or a related role.
• Proven track record of managing sales processes and optimizing sales performance.
• Strong analytical skills and experience with sales analytics tools and CRM systems, including Salesforce.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities.
• Strong problem-solving skills and a strategic mindset.

The Sales Operations Manager is responsible for creating efficiencies in sales and marketing. The ideal candidate will have a strong background in sales and marketing operations, data analysis, and process improvement. This position will be hands-on and the expectation is to roll up your sleeves and execute.

• Strategy and Planning:
• Continuously refine go-to-market plans that ensure the company hits its growth targets; plans should include all target metrics from the top to the bottom of the marketing and sales funnel
• Contribute to territory and quota planning
• Build lists of target contacts at target accounts for prospecting initiatives
• Optimization:
• Streamline and optimize the end-to-end revenue generation processes, from top of funnel pipeline generation to closed-won for new and existing customers
• Revise and document processes and other sales assets that ensure alignment between the customer, sales, finance, and the delivery teams.
• Monitor and analyze sales and marketing metrics to identify areas for improvement and implement solutions to address them.
• Document processes and all other assets necessary to eliminate mistakes and bottlenecks that slow down the team
• Provide operational support to the sales team and other cross-functional stakeholders
• Optimize technology use:
• Troubleshoot problems with the sales and marketing tech stack
• Optimize sales and marketing’s use of the current tech stack
• Continuously evaluate whether to replace technologies or implement new technologies
• Support rollouts of new technologies
• Reporting:
• Develop key performance indicators (KPIs) to track sales and marketing performance and productivity
• Produce and manage Salesforce reports & dashboards for revenue team visibility and KPI management
• Design, implement and manage sales forecasting, planning, and budgeting processes
• Analyze sales and marketing data to provide actionable insights and recommendations for strategy adjustments
• Automate all routine reporting
• Conduct ad-hoc reporting as needed