Sales Operations Manager

at  Plenitude Consulting

Plenitude provides market-leading Financial Crime Compliance (FCC) advisory, transformation, technology, data analytics, and managed services. We are committed to building a secure financial system, safeguarding society, and empowering our clients to meet their regulatory obligations.Appointed to the FCA’s Skilled Person Panel for Financial Crime, we enable our clients to stay ahead of emerging risks and evolving regulations by optimising systems and controls, leveraging the latest AI-powered technology and data analytics, in order to drive greater effectiveness, efficiency and sustainability, reducing the overall cost of compliance.
Our best-in-class team come from a variety of backgrounds and disciplines. This breadth and depth of industry and deep subject matter expertise, alongside our scalable, full-service offering and tech-enabled delivery, enables us to meet all of our clients’ needs, inspiring confidence and delivering excellence.We work with a broad range of retail, commercial and investment banks, insurers, asset managers, as well as payment service firms, electronic money issuers, FinTechs and crypto firms across the world, ranging from startups to global financial institutions. We have a proven delivery track record and have provided advisory and transformation services on some of the most challenging projects in the industry.Our depth of expertise and quality of service, combined with our commercial integrity, competitive rates and innovation, is second to none. Discover more about our services and see why our integrity, passion and delivery excellence have been praised by so many clients.

KEY SKILLS:

• Proven experience in sales operations or a similar role.
• Demonstrable track record of optimising sales processes and improving sales performance.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in CRM systems (ideally HubSpot) and sales analytics tools.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail

ROLE PURPOSE:

We are seeking a dynamic and results-driven Sales Operations Manager to lead in optimising our sales operations processes, ensuring efficient and effective support for the sales and client teams by analysing sales data, managing sales tools and technologies, and collaborating with our data and finance teams to enhance overall sales productivity and performance. This is a key management position that requires excellent skills, attention to detail and a passion for driving performance through data-driven insights.The role will report to the Chief Revenue Officer. This is a new position and so there is an opportunity to shape the role around the individual.

KEY RESPONSIBILITIES:

• Develop and implement sales operations strategies and processes to improve the sales conversion performance.
• Act as the liaison between the sales team and senior leadership team, providing honest, direct, and clear communication regarding sales operations and performance.
• Monitor and report on deal progression.
• Analyse sales data to identify trends, opportunities, and areas for business development.
• Manage and maintain sales tools and Hubspot CRM systems to ensure accurate and up-to-date information.
• Manage the team’s business development, sales forecasts and targets.
• Create sales performance metrics and KPI’s.