Sales Operations Manager

at  Sheridan Nurseries Limited

YOUR ACCOUNTABILITIES:

• Strategically allocate workload and sales operations support to manage fluctuations in the annual business cycle and sales functions (Mass, Independent Garden Centres, Wholesale and Resale, Planning & Inventory/Supply Management)
• Collaborate cross-functionally to ensure prompt and accurate fulfillment of guest orders and service requirements
• Uphold standards of accuracy, timeliness, and professionalism among all supervised staff
• Serve as a pivotal liaison between Sales and Marketing teams.
• Act as the team’s Power BI expert, partnering with IT to develop new value-added and exception reporting
• Coordinate and implement the logistics for trade shows and update/refresh any show special templates
• Manage SPP agreements and targets/rebates and events.
• Ensure effective utilization and management of CRM (HubSpot) for guest communications
• Coaching & development of employees on the extended sales team where applicable
• Coordination on monthly financial, reports, analysis for the department
• Assist in cross-functional coordination and execution of farm sales initiatives.
• Oversee the Credits/Debit memos posting process
• Facilitate system updates including new items, sizes, locations, and pricing.
• Open order maintenance, proactive A/P management with sales team
• Ensure Customer Profiles are up-to-date and posted
• Assist with other duties and directives as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of 3 years of nursery operations experience, horticultural experience is an asset
• Effective communication skills and the ability to build and maintain relationships
• Ability to propose solutions that address the client’s needs
• Highly competitive and self-motivated, with a positive and enthusiastic attitude
• Detail-oriented and can work independently, as well as part of a team
• Adaptable with strong multitasking abilities and effective time management skills.
• Creative Problem-Solving abilities and proficient in project management
• Dependable and highly value honesty, integrity, and authenticity
• Strong computer skills including Outlook, Word, PowerPoint, Excel and Power BI
• Must be legally eligible to work in Canada.

Please refer the Job description for details