Sales Operations Manager

at  Thompson Creek Window Company

Build your career, design a future at Thompson Creek Window Company. We are the premier home improvement replacement products company serving the Mid-Atlantic region for more than 40 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes.
POSITION SUMMARY: The Sales Operations Manager is responsible for all sales processes for the organization, including improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. The Sales Operations Manager is responsible for creating and maintaining beneficial relationships with all vendor partnerships related to the sales department. The Sales Operations Manager is responsible for the effectiveness of consumer financing activities, contract retention and pricing, resource allocation and capacity management, and for recruitment, training and management of all staff under his/her direct report.

ESSENTIAL FUNCTIONS: To perform this job successfully, you must be able to perform each of the following duties at a satisfactory level:

• Supports the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas.
• Enhances sales productivity by empowering the team to work smarter by simplifying processes and technology integrations.
• Creates monthly content for executive presentations and team reporting.
• Tracks and analyzes key metrics in all markets to design and execute training plans at a tactical level across the sales organization.
• Oversees the end-to-end process of tracking the sales and operational metrics and delivers regular insights to the business; defines and delivers techniques to improve the performance for the sales management team.
• Supports the sales department with all training needs in partnership with sales leadership and training department.
• Integrates the sales process to enhance previous customers and upsell processes.
• Maintains regular check-ins with Sales Managers, Sales Trainers, Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking and to identify any problems for internal review and problem solving.
• Maintains and enhances vendor relationships within the sales team and across the organization for effectiveness and efficiency.
• Manages the sales methodology and all technology related to sales department.
• Oversees and manages the consumer finance division and personnel; negotiates and maintains contract agreements, approvals and declines; facilitates communication between vendors and the sales leadership team; manages the process for finance declines and all associated paperwork.
• Performs other duties as assigned.

SKILLS & ABILITIES

• Education and Experience: Bachelors’ Degree, 2-4 years of prior leadership experience required, any equivalent combination of education and experience may be substituted.
• Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook). Experience with SAP or similar ERP system strongly desired.
• Licenses and Certifications: Ability to obtain/maintain MHIC Salesperson License.

Thompson Creek offers a generous benefits package including:

• Medical Plan with HSA
• Prescription Drug Plan
• Dental Plan
• 401k with Immediately Vested Company Match
• Educational Assistance
• Company-paid holidays
• Paid Time Off
• Additional Voluntary Benefits
• On the job training and professional development

Pay: $85,000-$93,000 annually plus bonuses
About Thompson Creek
Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD.
Drug-free Workplace
Thompson Creek Window Co participates in the E-Verify program

• Supports the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas.
• Enhances sales productivity by empowering the team to work smarter by simplifying processes and technology integrations.
• Creates monthly content for executive presentations and team reporting.
• Tracks and analyzes key metrics in all markets to design and execute training plans at a tactical level across the sales organization.
• Oversees the end-to-end process of tracking the sales and operational metrics and delivers regular insights to the business; defines and delivers techniques to improve the performance for the sales management team.
• Supports the sales department with all training needs in partnership with sales leadership and training department.
• Integrates the sales process to enhance previous customers and upsell processes.
• Maintains regular check-ins with Sales Managers, Sales Trainers, Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking and to identify any problems for internal review and problem solving.
• Maintains and enhances vendor relationships within the sales team and across the organization for effectiveness and efficiency.
• Manages the sales methodology and all technology related to sales department.
• Oversees and manages the consumer finance division and personnel; negotiates and maintains contract agreements, approvals and declines; facilitates communication between vendors and the sales leadership team; manages the process for finance declines and all associated paperwork.
• Performs other duties as assigned