Sales Operations Specialist 80-100%

at  smart Automobile

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.
Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.
Are you a forward thinker too? Then join us now!
The Sales Operations Specialist will be responsible for topics related to process and structure development, sales operations, market analysis and product strategy within the local team. In close cooperation with our Sales Team, they will generate data-driven insights and gather feedback from stakeholders to develop efficient business processes, while supporting sales operations and ensure smooth transport and logistics processes. We are looking for a candidate that is based locally, for regular office visits in a hybrid model.

Sales Operations

• Support sales operations with the organization of transport and logistics
• Conduct stock analysis and ensuring the integrity of data between different systems
• Assist with product-related topics and product strategy
• Ensure smooth sales operations processes by conducting and taking over various further tasks and deputizing the logistics manager when necessary
• Collaborate across departments to ensure that sales goals are met efficiently, handle administrative tasks like processing orders management and support the network to meet customer expectations.

Market Intelligence and Analysis

• Conduct thorough market analysis, closely monitoring price developments from local competitors, while also assessing their sales performance.
• Interpret central research for the Swiss market and develop additional mechanisms for capturing feedback – e.g. customer and prospect feedback, retailer feedback and media response.
• Provide strategic insights and recommendations to senior leadership, guiding business decisions and shaping competitive strategies based on a deep understanding of the market landscape.

Management Reporting Structure (Sales Operations Dashboard)

• Implement and drive sales performance analysis to identify trends and opportunities for improvement
• Track performance based on the defined KPIs and act in order to close deviations if needed based on solution oriented mindset.