Sales Operations Specialist

at  Expereo

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone elseyep while providing One Global Experience, giving Visibility, Control and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world’s largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

EXPERIENCE AND SOFT SKILLS:

• Educated to degree level in Business, Technology or Marketing
• A minimum of 3-5 years’ sales operations experience within a B2B and / or strategic customer segment
• A minimum of 3-5 years of people management with a record on success stories
• Has worked within an international environment
• A strong understanding of the customer journey
• Previous experience, strongly underpinned by an understanding of business processes and products
• Strong analytical skills
• Able to manage, collaborate and critically prioritize, ensuring the utmost efficiency between teams
• Fluency in the English language.

TECHNICAL SKILLS:

• Familiar with databases and sales software
• Experience with Microsoft Office

ABOUT THE ROLE

The Sales Operations role is varied. You will enhance and optimize progress throughout the sales funnel, from qualified leads to closed deals. This includes assisting and guiding Pre-Sales and Customer Success Management by nurturing leads and customers with the best available assets.

RESPONSIBILITIES

• Develop internal tools to support the team and improve work quality.
• Collaborates well with other departments on cross-functional projects
• Enjoys sharing knowledge with others and pro-actively coaching team members
• Supports Management with the improvement of reporting on commercial activities.
• All administration around sales data, customer account contacts, opportunities, billing accounts and orders
• Set-up and implement quote processes and reporting to track data within the sales organization
• Ensures sales pipeline data is correctly captured together with the Sales team
• Monitors customer retention and helps to improve this Work with various sales tools, such as SalesForce and Expereo’s backoffice systems
• Ensure that every quote has the highest quality and meets the customer requirements
• Works together with the Customer Success and Sales Engineering teams to ensure the customer satisfaction data is correctly captured and processed
• Takes full ownership of tracking the end-to-end quote process and conversion rates
• Provides, receives and processes complex information and has the ability to present this to relevant stakeholders, within a formal setting