Sales Ops Specialist

at  Merkle

QUALIFICATIONS

• Minimum 2 years of experience in a sales position or similar.
• Vocational training in the IT environment, preferably with initial professional experience in IT support.
• Quick comprehension of user requirements.
• Someone who is helpful and works conscientiously and precisely.
• Open to familiarizing with our CRM System and its customizations.
• Solid knowledge of the common Office products especially Excel and outlook.
• Good sense of priorities and a structured way of working.
• Attention to detail.
• Strong communication skills and customer orientation.
• Fluent level of German and English.

• Communication bridge among internal colleagues regarding user issues and questions in Salesforce.
• Provide support through a ticket system, e-mail and telephone, and screen sharing.
• Report faults and solve them independently or together with technical experts.
• Process service requests and other questions.
• Responsible for the CRM administration and management.
• Ensure the quality of the data.