Sales Order Desk Processor (12 months)

at  Samsung Electronics

Position Summary
Why join our team?
The SEUK Air Conditioning & Heat Pump Business is part of a new dedicated European AC business called Climate Solutions (SEACE). The UK is one of the biggest markets in Europe and there has been significant investment in personnel and products has been taken to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products into the market the UK AC & Heating business is in a great position to capitalise of the opportunities the UK market offers.
Role and Responsibilities
Your key responsibilities

SCM Co-ordination – Order Desk

• Enter customer orders onto SAP and facilitate deliveries from UK & SDS warehouses in conjunction with SEACE/SDS
• Build and maintain relationships with customers and keep them informed of delivery schedules and accurate stock availability in a timely manner
• Actively manage delivery dates on SAP and Order book and ensure all deliveries are planned as the as required by the customers
• Chase through associated approvals generate by the system to ensure customers received their goods on time
• Create returns – coordinate and raise approvals in SAP and liaise with Warehouse team and customer
• Assist in any Invoice queries/Credits using invoicing portal and SAP
• Monthly meetings with Sales Account Managers to update delivery dates and keep accurate rollout plans
• Liaise with SEACE/SDS on missed deliveries requirements and resolve with customer

Business Administration

• Daily sales reporting to sales team and Order desk manager.
• Provide administration assistance to the UK Head of Air Conditioning or Commercial Operations Manager as and when required.

Skills and Qualifications
What we need for this role
To be successful, you will possess the following skills and attributes:

Essential Skills

• PC literate with a good working knowledge of MS Excel, MS Word, MS Powerpoint and MS Outlook
• Strong analytical and numerical skills
• Operational use of SAP Business Software
• Good presentation skills
• Strong communication and organizational skills and business insight
• Good project management skills and ability to work well under pressure
• Professional manner and attitude
• Knowledge of finance
• Strong relationship building skills

Desirable Skills

• UK operational experience in AC industry
• Advanced SAP Business Software skills
• Experience in SCM & order processing
• Experience of working with different cultures
• Enthusiastic attitude and passion for target achievement
• Progressive goal & vision for success

What does success look like?

• Having a ‘can do’ and positive attitude, and the ability to perform well under pressure, always providing the customer with more than they were expecting
• Where you demonstrate you are actively making a contribution to the sales growth of the company
• Building relationships with customers to the point where they contact you first, rather than the sales account manager

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please refer the Job description for details