Sales Order Manager

at  Grass Valley

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

ABOUT GRASS VALLEY?

As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!
For further information, please visit www.grassvalley.com
As part of the Business Operations team, the Account Specialist / Order Entry candidate will be mainly responsible for the entering of new orders as well as the management of orders for assigned customers. The candidate will also be responsible of the internal coordination between various departments to ensure promised delivery schedules are respected and communicated.

REQUIREMENTS:

• ERP knowledge and experience (SAP is an advantage)
• CRM knowledge and experience (Salesforce is an advantage)
• Advance use of English
• Excel (and other MS Office applications) knowledge
• Work experience in Order Management and/ or Customer Service oriented roles
• Ability to work to deadlines (month ends)
• Excellent organizational and time management skills
• Good at setting priorities
• The candidate should be focused and be able to work independently to ensure all tasks are completed
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• Process new Customer Sales Orders into our ERP System and validate the equipment list and pricing accuracy
• Manage all changes in customer requirements
• Send Order Acknowledgements and Shipment Schedule documents to customer
• Perform daily follow up on all assigned customer orders
• Work closely with the Factory Order Managers in Breda and Montreal to ensure delivery of order within customer required date
• Communicate with PM’s, Sales Account Managers and customers on any order changes
• Liaise with Sales and Finance to resolve Credit Hold and other barriers to delivering orders
• Respond to internal and external customer queries via email and phone
• Make sure all orders are shipped and invoiced in a timely manner
• Issue RMAs and Credit Notes for customers returning sales equipment