Sales Order Specialist (Mandarin Language)

at  London Stock Exchange Group

ABOUT US

LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and implementing trades to raising capital, clearing and optimisation.

WHAT WE DO

Through products and services including Workspace, Eikon, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports the transition to a more sustainable global economy.
FTSE Russell is a leading global provider of benchmarks and indices across asset classes and investment styles. Plus, LSEG Risk Intelligence provides a suite of solutions to help organisations efficiently navigate risks, avoid reputational damage, reduce fraud and ensure legal and regulatory compliance around the globe.

EDUCATION

Bachelor’s Degree o or equivalent experience
This role is on blended work model, with 3 days working on the office and 2 days working remotely. Standard working hours is Monday - Friday, 9AM - 6PM. If you’re up to the challenge, click “Apply” today!
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID R0092817

• Responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner,
• Handle the order process for LSEG products; this includes entering orders into specialist permissioning or electronic fulfilment systems
• Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets
• Call out any delays to internal groups including to the senior members of the organization as appropriate
• A teammate, collaborating with other members of the team to ensure all internal and external customer requirements are met e.g. supervise the group email account to ensure that requests are processed and completed according to agreed turnaround times
• Able to communicate and collaborate effectively with others in a variety of locations globally
• Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access
• Responsible for creating and modifying customer master data
• Accountable for ensuring appropriate Financial controls and policies are adhered to and in place
• Handle the resolution of customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of actio