Sales Pro

at  Advance Auto Parts

JOB DESCRIPTION

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

PRIOR EXPERIENCE THAT SETS A RETAIL PARTS PRO UP FOR SUCCESS

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

EDUCATION

• High school diploma or general education degree (GED)

PRIMARY RESPONSIBILITIES

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
• Achieve personal / store sales goals and service objectives
• Manage DIY services including testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

SECONDARY RESPONSIBILITIES

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot