Sales Representative Leader

at  MSX INTERNATIONAL

Do you have an affinity with Automotive and Sales? Do you have the skills to coordinate a dynamic, successful team of Sales Support Agents? Would you like to work for a leading automotive brand and be part of our customer’s digital transformation of retail and service?
In this Sales Representative Leader role, you will have the responsibility of guiding and coaching the Contact Center agents in delivering a great customer experience. Your goal is to foster a culture of customer satisfaction in the team, constantly looking for the next improvement.
This is a role for ambitious and enterprising people who can assert themselves for the benefit of their team. Do you recognize yourself in this? We’d love to hear from you!

WHAT ARE YOU GOING TO DO?

• You will manage your team and support / coach them in delivering an excellent customer experience.
• You understand your team’s performance and recognize where it can be further developed.
• You guide and coach your team to success.
• You are responsible for the day-to-day performance and planning of your team, including the division of shifts.
• You understand that reports are important and you are able to report the right data and provide insights.
• You will be the single point of contact for our client, understanding their needs and being able to communicate and implement the changes on the team.

THE MSXI PURPOSE

To empower Movers and Makers to thrive in our ever-changing world