Sales Retention Executive

at  Group 1 Automotive

SALES RETENTION EXECUTIVE – JAGUAR LAND ROVER SOUTHEND

Fun, exciting, rewarding work. Join us for the ride
Working with world-class brands as a Sales Loyalty Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

• Contacting customers by telephone inbound/outbound, and by email to review current finance agreements
• Maintaining a high level of finance product knowledge
• Focusing on achieving a high retention
• Providing exceptional customer service that leads to customer loyalty and referrals
• Maintaining good housekeeping standards, accurate customer records and orderly administration of your work
• Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience