Sales-Secretary, Sales

at  Four Queens Hotel and Casino

SUMMARY

Provides administrative support to the Sales Department. Duties include general clerical, receptionist and project-based work. Project a professional image through in-person and phone interaction.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications. Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of administrative experience.
3. Visibility requires maintaining a professional appearance and providing a positive company image to the public.

PHYSICAL REQUIREMENTS

General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

PRIMARY RESPONSIBILITIES

1. Answers telephones and transfer to appropriate staff members.
2. Meets and greets clients and visitors.
3. Performs general clerical duties to include but not limited to photocopying, faxing, mailing and filing.
4. Signs for and distribute UPS/Fed Ex/Airborne packages.
5. Assists with the development of sales materials and current service/product knowledge.
6. Assists with direct mail campaigns.
7. Participates in departmental brainstorming meetings.
8. Other duties as assigned.