Sales & Service Associate

at  Marriott Customer Engagement Centre

COMPANY DESCRIPTION

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
[Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore 307685]
DESIGNATION : [Marriott-Starwood Customer Contact Center] Sales & Service Associate

POSITION SUMMARY

• Serve guests from around the world as they embark on their travel journey.
• Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
• Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.

JOB RESPONSIBILITIES

• Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
• Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.