Sales & Service Trainer

at  StellerVista Credit Union

ABOUT STELLERVISTA

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.
In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

THE OPPORTUNITY

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Sales & Service Trainer.

POSITION OVERVIEW

As a Sales and Service Trainer, you will provide in-person and virtual training to build the knowledge, skills, and service proficiency of employees in the delivery of cash, member service and retail lending services to all members within StellerVista Credit Union. You will develop and maintain resources to support the efficient delivery of in-person and virtual training. You will also develop and implement a supportive coaching process which builds the capabilities and confidence of employees to deliver an exceptional member experience and to maximized relationship building opportunities across retail, commercial and all business lines of the credit union. In addition, you will be a member of the retail network management team and as required provide supervisory coverage in the StellerVista branches network.
The overall objective of this position is to build the capabilities and confidence of employees in providing quality member service, maximizing revenue generation, and helping members achieve and maintain their financial health.

EDUCATION AND EXPERIENCE

• Completion of a two-year diploma in business administration or operations management acquired through a college or technical school
• Completion of, or enrollment in and active progression towards the ACUIC Designation
• 6 years related member service experience with StellerVista or another financial institution including at least 2 years in a financial services position where retail lending was a job requirement, plus 1 year in a supervisory role OR an equivalent combination of education and experience
  OR
  an equivalent combination of education and experience.

OTHER POSITION REQUIREMENTS

• Solid working knowledge of credit union products and services
• Ability to provide training and coach to others in a supportive manner
• Solid working knowledge of the current banking system
• Success in responding to member enquiries and providing a high level of member service
• Strong technical literacy and interest and ability to use technology to maximize performance and efficiencies
• Advanced oral, listening, and written communication skills including demonstrated ability to train one-on-one or small groups
• Working knowledge of credit union legislation, policies, and procedures as they relate to branch operations
• Working knowledge of risk management, security, and safety as they related to branch operations
• Working knowledge of supervisory skills such as scheduling and work assignment, recruitment, and performance management
• Commitment to continuous learning and wiliness to take courses related to training design and delivery including virtual training and adult learning
• Ability to travel throughout StellerVista retail network (Castlegar, Slocan Valley, Greenwood, Cranbrook, Fernie, Sparwood, and Elkford branches) is required weather / road conditions permitting

ANNUAL SALARY COMMENSURATE TO EDUCATION AND EXPERIENCE

Current annual salary range: $60,716.00 - $75,895.00

AT STELLERVISTA CREDIT UNION WE ARE PROUD TO OFFER AN EMPLOYEE EXPERIENCE THAT INCLUDES:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

EDUCATION

Required

• Technical/other training or better

Please refer the Job description for details