Sales Supervisor (Contact Centre)

at  Foundever

Salary: Dependent on experience
Location: Kingston upon Thames, KT2 6LZ
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 20:00
Contract Duration: Permanent, full-time
Are you an experienced sales expert ready to take the next step and grow your career? Foundever® is looking for a talented Sales Supervisor to undertake a new role and drive performance at our location in Kingston upon Thames!

YOUR PROFILE AND EXPERIENCE

Sales Expert: Minimum 2 years’ experience working in a sales supervisory or similar role, within a contact centre environment
Performance Leader: Strong leadership skills with a proven ability to drive sales and influence individuals effectively
Coach: Demonstrable experience in coaching others, providing insights, feedback and assistance
Communication Skills: Impeccable written and oral skills, adapting your style as necessary
Time Management: Exceptional organisational skills with the ability to prioritise tasks and meet deadlines consistently
Presentation: Ability to deliver insights and updates effectively and concisely
Motivated: Self-motivated, articulate and enthusiastic
Handling: Strong relationship building skills with both internal and external stakeholders
Background: No unspent criminal convictions or sanctions
Accounting Software: Experience working with accounting software is desirable

• Drive sales lead generation and ensure client sales metrics are met
• Conduct live call monitoring and listening, and coach Experts to reach their full potential.
• Deliver assistance, knowledge, and product updates to our frontline Experts.
• Manage campaign incentives to reward strong performance.
• Ensure leads are logged correctly in our client’s CRM system.
• Assist in learning and development activities to support the onboarding of new hires and upskilling of existing Experts, including Sales Certification.
• Attend weekly business reviews (WBRs) with our client, including presenting where appropriate.