Sales Support Agent

at  company Air Canada

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

• Excellent level in English, written and spoken.
• Fluent in Danish.
• Swedish & other Scandinavian languages, an asset

Qualifications

• Minimum high school diploma combined with min. 2 years work-related experience in hospitality, transport, or tourism industry.
• Knowledge of global distribution systems (GDS) and/or experience with Altea is a plus
• Good knowledge of MS Office with focus on Excel, as well as general IT savviness
• On the job training for all Air Canada related used software system

• Sales Support activities via phone & emails covering Air Canada ticketing policy and procedures.
• Groups Reservations & Ticketing assistance, Preparing sales reports and handling Refunds.
• Assist the Sales Account Managers with updating and monitoring of commercial agreements in Nordic & Baltic region in Salesforce and other internal systems.
• Assist the Key Account Managers with promotional activities (trade shows, product training, sales events).
• Assist sales occasionally with various sales-related duties (benchmarking, sales statistics & analysis, etc.), if need be.
• Handle daily group business for the Nordic & Baltic markets.
• Manage dedicated group sales mailbox, sales phone calls and GDS queues.
• Promote, price quote, contract and execute group offers to the travel trade in close cooperation with our Sales and Revenue Management department.
• Miscellaneous office duties, as required.
• Support other markets in the Regional Manager Sales’ portfolio if required.
• Actual duties and responsibilities may include any or all of the functional duties & responsibilities listed above plus any other related tasks as assigned by the employee’s superior.

Qualifications

• Minimum high school diploma combined with min. 2 years work-related experience in hospitality, transport, or tourism industry.
• Knowledge of global distribution systems (GDS) and/or experience with Altea is a plus
• Good knowledge of MS Office with focus on Excel, as well as general IT savviness
• On the job training for all Air Canada related used software systems