Sales Support Analyst - Canada

at  PepsiCo

Miguel Hidalgo, CDMX, Mexico -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified01 Nov, 20242 year(s) or aboveAnalytical SkillsNoNo
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Description:

EDUCATION

  • University degree

EXPERIENCE

  • English & French fluency required – both written & verbal
  • 6 months to 2 years of Customer Service Experience
  • Strong Microsoft Excel and PowerPoint skills
  • Strong customer relations, interpersonal and verbal and written communications skills
  • Technical, problem solving, planning, and analytical skills
    If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

Responsibilities:

  • Interact empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests
  • Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
  • Diagnose and resolve cooler and vendor issues using provided diagnostic tools
  • Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
  • Exemplary attendance and punctuality
  • Follow standardized procedures to deliver world class customer service and first call resolution
    Qualifications:

REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Miguel Hidalgo, CDMX, Mexico