Sales Support Assistant (Energy) - Fixed Term Contract Leeds

at  ENGIE POWER LIMITED

ABOUT ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

KNOWLEDGE AND SKILLS:

• Demonstrate good numeric and IT skills
• Positive and flexible approach to work
• Good verbal reasoning
• Ability to adapt to new systems and processes
• Effective communication skills
• Ability to efficiently manage own workload
• Ability to resolve issues
• Time management skills
• Full training will be provided

EXPERIENCE AND QUALIFICATIONS

• Previous experience in customer care (not a prerequisite)
• Previous administrative experience
• Previous industry experience (not a prerequisite)
• Above GCSE Grade C Maths
• Above GCSE Grade C English

ABOUT THE ROLE

We have a number of fixed term contract Sales Support Assistant opportunities. The Sales Support Assistant role is key in facilitating the efficient functioning of the Enterprise Sales team. The role demands a quick and accurate turn-around of information, data and documentation, a wide variety of responsibilities and a keen ability to manage constantly changing priorities.
The job holder will work alongside the Sales Account Managers covering all administrative elements of the sales process (pre and post sales).
If you are an excellent team player with strong Microsoft Office Suite skills, we would love to hear from you.
This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week. On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

KEY RESPONSIBILITIES

• To self-organise and prioritise high levels of daily workflow with minimal supervision
• To manage multiple email inboxes with high levels of efficiency
• To set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy
• To create and validate gas and electricity quote documentation in accordance with set guidelines
• To frequently take responsibility for sending quotes to brokers and customers on behalf of the account managers
• To take responsibility for booking and locking in accepted contracts within the correct parameters and ensuring profitability
• To maintain via phone and email excellent working relationships with account managers, direct sales staff, brokers and customers
• To update relevant systems with accurate contract and contact details
• To issue post-sales communications and send signed contracts
• To manage key process like Objections and Complaints data gathering when required
• To provide other ad-hoc support as and when required with internal and external queries and projects
• Adherence to internal process and risk frameworks
• Take ownership of process improvements and to work towards taking responsibility for an individual process
• To assist in the testing and training of new systems and tools