Sales Support Assistant

at  One Utility Bill

A LITTLE BIT ABOUT US

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.Our people scored us a whopping 9.2 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

WHAT YOU’LL BE DOING?

Working closely with, and reporting into the Executive Assistant to Director of Growth & Sales, you will be responsible for a wide range of duties that will contribute to the day to day functioning and success of our Growth teams.
This role will give you the exciting opportunity to learn about the customer journey and how we identify, attract, and convert leads to sales. You will also gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported.
The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.

SOME OF THE THINGS YOU CAN EXPECT IN THIS ROLE:

• Completion of weekly and monthly reporting
• Conducting analysis of reporting to guide decision making
• Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
• Contacting inbound leads who have added card details to progress them to package completion
• Liaise with and support our Growth Leaders to work towards our business and team goals
• Validation of sales to ensure quality and improve customer experience
• Put forward ideas and suggestions for process improvements and efficiency gains
• Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
• Supporting on projects across the Growth teams
• Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
• Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
• Liaise with suppliers and letting agents to resolve issues with utility registration
• Work within SLA’s and manage your time efficiently across your projects