Sales Support Associate, Primary Account Management

at  SP Global

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 08
The Primary team is responsible for a successful customer journey and touchpoints that create long-term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. Th e team will develop and execute data-driven approaches to deliver a world-class sales experience. The Primary Sales Support Associate is a versatile and highly motivated individual who is responsible for providing a wide range of support services to the Primary team. This includes sales cycle s upport , administrative tasks, and project management. The ideal candidate is a team player with excellent communication and interpersonal skills.
The Impact
W orking alongside a Primary A ccount M anager y ou will assist our team mem bers by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Pricing, Enablement, and Operations teams . There will also be commercially focused projects/processes for you to deliver in addition to data analysis such as monthly price increases or unlicensed scope review s .

RESPONSIBILITIES:

Provide comprehensive sales support to internal and external customers by managing incoming and outgoing calls, emails, and other communications effectively.
Schedule demos and meetings to capitalize on sales opportunities.
Maintain user/usage lists for associated accounts within the assigned segment, ensuring accuracy and relevance.
Prepare and deliver reports, analysis, and segmented/targeted lists to optimize account touch points and outbound campaigns.
Execute various sales and retention process administrative tasks as required.
Facilitate the order-to-cash cycle efficiently and accurately.
Oversee onboarding, training, demos, user/usage growth, account health, and customer experience.
Handle reporting, segmentation/targeting, outbound cadences, product enhancements, market events, and updates for the customer base.
Conduct research at the account level to comprehend departments/teams and users outside the current subscription terms, facilitating rightsizing, upsell, and re-scope conversations.
Qualifications
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Proficiency in Microsoft Office Suite
Experience with customer relationship management (CRM) software, Salesforce
1-2 years of experience with internal process within S&P, product knowledge a plus
RTO expectations in line with local site
Overnight shift for supporting US/Canada customer base
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.