Sales Support Coordinator

at  Westburne

Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.
To learn more about Westburne, please visit us at LifeHere.westburne.ca and westburne.ca

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Basic understanding of sales processes and customer service principles.
• Willingness to learn and adapt in a fast-paced environment.

WHAT YOU WILL DO WITH US

We are seeking a detail-oriented and proactive Sales Support Coordinator to join our team. The successful candidate will play a crucial role in supporting the sales team for Greater Toronto Area (GTA) branches by managing various back-end paperwork and administrative tasks.

KEY RESPONSIBILITIES:

• Handle back-end paperwork for the sales team, including processing RMAs, credits, and managing ship & debit issues.
• Address and resolve claims and maintain records of Proof of Delivery (POD) documents.
• Answer and transfer phone calls for the GTA sales team, ensuring effective communication and support.
• Provide coverage for core branches in the GTA during staff shortages or vacations, maintaining seamless operations.
• Engage in learning about the electrical industry to enhance product knowledge and customer service.
• Assist with counter sales, inside sales, and quoting processes to support the sales team and meet customer needs.