Sales Support Development Manager

at  Sandvik

Sandvik is looking for a SALES SUPPORT & DEVELOPMENT MANAGER
Sandvik Mining and Rock Solutions
Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, services, digital solutions and sustainability-driving technologies for the mining and infrastructure industries. One of our key success factors are our 17,000 dedicated employees – the ones who brought us to the market-leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging, and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.
At Parts and Services Sandvik, our focus is on delivering tailored aftermarket solutions that are specifically designed and engineered to meet the unique needs of our customers worldwide. Our comprehensive offerings encompass a wide range of products, including parts, digital solutions, services, and maintenance support. What sets us apart is our global presence and OEM advantage, enabling us to provide unmatched value to our customers. With our deep understanding of Sandvik’s equipment and industry expertise, we leverage the collective knowledge of skilled individuals and integrate streamlined processes and systems. We do whatever it takes to ensure equipment runs and operates at its full potential.
The Sales Support team provides a commercial and strategic bridge between product portfolio management, logistics and sales area, through having a strong understanding of market conditions, new business opportunities, pricing strategies and competitor activities in that region.
We are committed to finding the best fit for this role and are flexible in determining which region the successful candidate will oversee, based on their skills, experience, and interests.

About the role

• The Sales Support and Development Manager is a senior commercial/business development professional, with international business experience who will play a pivotal role in supporting the SMR Sales Areas with the development and realization of the Parts & Services division strategy within each Sales Area including the prioritization, alignment and execution plans for local business initiatives while also working closely on strategic and bundled deals.
• With each Sales Area, you will work closely and collaboratively with the P&S BLM and the local organisation to drive the Parts & Services sales development process, monitor market performance to gain a deeper understanding of customer value perception, identify gaps and help align Sales Area priorities.
• You support each Sales Area with the development of commercial and operational readiness strategies necessary to achieve business objectives and ambitions.
• You monitor customer satisfaction ratings and you work closely with the regional Parts & Services’ sales teams to maintain/develop customer segmentation and market share analysis for a deeper insight into competitor activities in the region.
• You facilitate Monthly Operating Review discussions with each Sales Area, engage in developing strategic customer deals and approve deals and investments (according to LoA). You are the primary point of contact for issue escalation.
• You use market intelligence and in-depth fleet understanding to support the Parts & Services’ regional sales and service team to identify sales opportunities and develop concrete execution plans to grow market share and improve business performance in the Sales Area.

Your Profile

• Commercial or business qualification
• 7 years in a senior Business Development role with experience of industrial aftermarket parts and consumables and well-developed stakeholder/change management experience.
• Expert in Business Development and Sales processes, with a well-developed understanding of supply chain principles, experience within S&OP and CRM/sales enablement platforms
• Self-motivated and organized, capable of successful follow-up and completion of complex matters.
• Excellent influencing skills with an ability to develop trusted and collaborative business relationships.

Location
Preference is for the successful candidate to be based in our Parts & Services Head Office in Amsterdam, the Netherlands. We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.
As we operate in an international setting, you need to be fluent in English, both verbally and in writing.
Diversity, Inclusion & Sustainability
Sandvik is committed to diversity, inclusion, and sustainability. We encourage applicants who believe they are the right fit for the role, even if they don’t meet all the qualifications initially.
Application
Send your application no later than October 31, 2024. Read more about Sandvik and apply through the careers section on the Sandvik website. Job ID: R0072207.
Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns

• The Sales Support and Development Manager is a senior commercial/business development professional, with international business experience who will play a pivotal role in supporting the SMR Sales Areas with the development and realization of the Parts & Services division strategy within each Sales Area including the prioritization, alignment and execution plans for local business initiatives while also working closely on strategic and bundled deals.
• With each Sales Area, you will work closely and collaboratively with the P&S BLM and the local organisation to drive the Parts & Services sales development process, monitor market performance to gain a deeper understanding of customer value perception, identify gaps and help align Sales Area priorities.
• You support each Sales Area with the development of commercial and operational readiness strategies necessary to achieve business objectives and ambitions.
• You monitor customer satisfaction ratings and you work closely with the regional Parts & Services’ sales teams to maintain/develop customer segmentation and market share analysis for a deeper insight into competitor activities in the region.
• You facilitate Monthly Operating Review discussions with each Sales Area, engage in developing strategic customer deals and approve deals and investments (according to LoA). You are the primary point of contact for issue escalation.
• You use market intelligence and in-depth fleet understanding to support the Parts & Services’ regional sales and service team to identify sales opportunities and develop concrete execution plans to grow market share and improve business performance in the Sales Area