Sales Support Executive

at  Glory Global Solutions

ROLE TITLE: Sales Support Executive
FUNCTION: Supply Chain
REGION: IBHQ – CFO office
REPORTING TO: Sales Support Executive Team leader (Based UK Basingstoke)
LOCATION: UK Basingstoke / Spain
Are you a motivated individual looking to strengthen your career in supply chain? Are you interested in working for a company with operations across the globe? Then GLORY has the role for you!
We are now looking for a Sales Support Executive to join our busy team! This is currently a hybrid working role, so you would be able to work from home 2/3 days a week.

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. add to their business.
We pride ourselves on customer focus, solution quality and our great team. We are growing and diversifying and are looking for talented people who are passionate about what they do and want to contribute to the next phase in our company’s success.

EDUCATIONAL QUALIFICATIONS / TRAINING

• Excellent IT skills including strong Excel skills.
• Desirable but not essential understanding and Using Letters of Credit
• Strong familiarity with ERP systems
• Desirable but not essential understanding Logistics skills - Incoterms2000

REQUIRED, COMPETENCIES SKILLS AND ABILITIES

• Strong commercial acumen.
• Excellent communication, interpersonal and numeric skills.
• Able to work under pressure and to deadlines.
• Self-starter and team player.
• Ability to develop and maintain relevant product knowledge.

PURPOSE OF THE ROLE

Commercially astute, the Sales Support Executive acts as part of the sales cycle by being the first point of contact for group of customers for sales, order enquiries, order admin logistics and covering the supply of products through ERP systems. Manages orders from initial enquiry to final delivery to customers’ sites within agreed lead times, by taking a proactive approach to the process. Supports the Sales Manager in their role to optimise sales and customer service.

MAIN RESPONSIBILITIES

• Manage all order entry activities for global operations. Activities include but are not limited to: Customer order management and system input, order inquiries and follow-up shipment scheduling and processing, customer contact.
• Work with freight forwarders to ensure proper customs clearance and documentation are issued
• Coordinating with other departments: credit control, planning and inventory.
• Proactively manages customer accounts, ensuring timely acknowledgement of customer orders, managing order quotations in agreement with the Sales Manager
• Help coordinate credit maintenance, including proactive coordination of payment activity and compliance with customers’ Letters of Credit.
• Identifies, expedites, or escalates any issues likely to impact agreed delivery dates
• Identifies and escalates technical issues, ensuring that these are resolved through the appropriate channels
• Ad hoc customer reporting for Sales Manager
• Any other tasks as required to ensure the effective operation of the role and the whole department
• Attending team meetings and sharing best practice with colleagues