Sales Support Executive

at  Jotun Group

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Required

• The candidate should have a university degree from any major
• Minimum of 3 years experience as Sales Administration or equivalent
• Proficient in Bahasa Indonesia & English both written & spoken

Preferable

• Excellent communication skills to effectively liaise with all stakeholders.
• Meticulous & attention to details
• Digital savvy & excellent in Microsoft Office & IFS ERP system
• Meticulous and attention to detail
• Able to work at MM2100 Industrial Estate, Cikarang Barat

What we offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Indonesia, established in 1996, is a leading player in the Paints and Coatings industry in the country. The company operates in 4 segments – Decorative Paints; and Performance Coatings comprising of Marine, Protective and Powder Coatings and is the market leader in all 3 segments of Performance Coatings. Jotun Indonesia operates two production facilities – one for wet paints in Cibitung and the other for powder coatings in Legok. High service standards to customers including dealers are maintained through a Distribution Hub in Jakarta, supported by a network of warehouses around the country. We pride ourselves, not only for providing a safe and positive work environment to all our staff, but also for utilising the best technologies to ensure high and consistent quality of products to our customers. Jotun Indonesia is well placed to continue its healthy and balanced growth in the country in the years to come.
Visit our
Career Page
to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now

Provide prompt and efficient sales support to Sales Department by liaising with customers, processing and monitoring dry docking orders, invoices, credits, and complaints to ensure accurate and efficient working procedures and high customer satisfaction, strengthening Jotun’s position as a preferred supplier.

Responsibilities:

• Assist sales staff with compiling proposals, quotations, tenders, and bids, following up on DSO collection, and handling ad hoc duties to ensure efficient sales support is provided for optimum sales results
• Respond to customers’ inquiries either by phone, email, or walk-in so that customers’ expectations are met and to keep up the high-value image of Jotun
• Collect data/information from respective SAR, CSD & Tech Dept to effectively compile reports and produce relevant business analytics to ensure the business is going in the desired direction.
• Coordinate between the Sales Manager, sales personnel, and inter-department personnel by assisting with communicating and giving out relevant information promptly to ensure all parties involved are aligned to meet given deadlines and ensure a smooth process flow of work
• Coordinate and prepare tenders and bids, ensuring that the finished document fully meets the customer tender specification, contains accurate data, and is finished to a high-quality standard that reflects the professional nature of the Company.
• Data input for customer complaints supporting the sales team by registering and adding the required date for customer product complaints
• To maintain tools to measure the sales performance of Marine Sales staff for controlling, development, implementation, and operation;
• Generate reports from relevant company business systems to provide useful information that meets Department operational objectives and bi-annually Business Review requirements.
• Support SAR in preparing Drydock / New Building technical specifications & quotations by using the CRM system while they are away from business travel to efficiently attend to customer requirements.
• Follow up proactively on Seastock quotations by contacting customers, followed by measuring Seastock hit rate to ensure Seastock business growth according to Marine Department direction.
• Assist in organizing Sales Meetings, Training & Marine Events by assisting the appointed Project Manager of each specific event to ensure the desired turnout of participants in these meetings and events.
• Generate required sales reports, provision lists, project contracts, and warranties to maintain proper documentation, thereby contributing to the overall department’s performance and efficiency.
• Assist Sales in preparing technical specifications & quotations when necessary by obtaining the required information in SAR/customer so that the specification/quotation will be submitted on time as customers need.