Sales Support Executive

at  Purdicom

Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point and security technologies to a very hungry market. The products and services we sell are always in high demand.
We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.
Our friendly, diligent team work closely together to ensure our continued success – and it’s that success that our vendors and resellers benefit from when they jump aboard.

POSITION SUMMARY

The Sales Support Executive will be responsible for supporting and assisting on a day to day basis and helping to grow the business where the Account Managers see fit. The Sales Support Executive will form part of the Sales Support team that will also assist with all related tasks.

KNOWLEDGE & SKILL REQUIREMENTS:

• Customer focused
• Experience of using a CRM
• Strong communication skills with multiple internal departments
• Excellent accuracy and attention to detail
• Ability to listen and articulate effectively
• Experience and understanding of Microsoft Office
• To gradually learn and amass knowledge and detailed understanding of Sales
• Must be a problem solver and able to work under own initiative.
• Needs to be content to work in a semi-rural environment
• To converse with all customers and the people throughout the organisation from Director level to bottom level.

• Dealing with all aspects of customer services - Incoming emails & calls
• Providing customer ETA on orders and general strong communication to customers.
• Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval
• Replying to customers, internal comms and suppliers enquiries when Account Managers are unable to respond.
• Preparing and providing quotes to customers where required.
• Assisting with Demo Kit requests and orders
• Liaising with supply chain and manufacturers for stock queries
• Taking part in product training and keeping up to date with new products
• Attending customer meetings from time to time (virtual or physical)