Sales Support Lead

at  Refrigerative Supply Limited

RSL’S STORY:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs’ and Alison Hamilton’s parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Eighteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company’s mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

SKILLS AND QUALIFICATIONS

• Possesses excellent customer service skills.
• Have extensive knowledge of supplier websites.
• Ability to do load calculations for HVAC-R systems.
• Must have or be able to obtain a valid Class 5 driver’s license.
• Demonstrates an understanding of effective selling methods.
• Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the RSL computer software.
• Understands basic inventory, warehousing and stocking procedures.
• Must be able to handle multiple tasks.
• Works easily with others in a high paced work environment.
• Demonstrates effective communication skills (verbal, written, and listening).
• Be energetic and self-motivated.
• Maintain a business-like manner at all times.
• Dedicated to continuous improvement.
• Possesses basic Microsoft Office skills.

• Supports all branch sales staff in the growth of HVAC-R products.
• Provides technical support to both RSL staff and customers.
• Provide equipment selection and job quotes on HVAC-R equipment to assist the sales department in fulfilling customer requirements in a timely manner.
• Manage multiple projects with tight deadlines from start to finish.
• Working with purchasing department to maintain adequate inventory levels.
• Compare multiple supplier offerings to provide the best solution for the customer and RSL.
• Answers customer calls and provide information and solutions.
• Participate in staff and customer product training.
• Coordinate and schedule customer orders.
• Maintain records of sales, quotes, customer information and requests.
• Provide counter sales support when needed.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Establish and maintain good working relationships with staff and customers.
• Participate in a call schedule for after-hours customer service.
• Perform other duties as assigned or as required.
• Assist with mentoring and training of other Inside Sales staff, including product, sales and technical training.