Sales Support Manager

at  Brady Industries

SUMMARY

This position is responsible for managing and overseeing the Sales Support and Customer Service departments, both of which are dedicated to assisting the Sales Representatives. This includes managing the quality and consistency of product and service delivery to the customer by meeting the clients, getting to know them, and understanding their needs. Additionally, this role provides customers with product information, resolves product or service issues, and handles phone calls, faxes, and orders placed online or face to face.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma required; some college is preferred.
• 5-7 years’ experience in customer service environment, warehouse/distribution environment helpful.

ABILITIES:

• Strong verbal and written communication skills.
• Ability to successfully manage multiple projects simultaneously.
• Ability to exercise discretion, and good judgment in decision making is essential.
• Must possess excellent problem-solving abilities and be details oriented.
• Intermediate or advanced computer skills and proficient in Microsoft office suite including word and excel.
• Must be able to work independently and handle multiple tasks in a fast-paced environment.
• Strong interpersonal skills with the ability to establish and maintain good working relationships with all levels of the organization.
• Strong customer service skills

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for hiring, training, disciplining, coaching and development and performance evaluations of staff.
• Trains new hires and existing Sales Support members in the sale of company products and services to current and potential clients through quotes, email, forwarding promotions, and via phone conversations.
• Train and oversee answering customer service calls, order entry, identifying and resolving concerns, and managing various customer accounts.
• Be the point of contact for Sales Representatives for issues and concerns related to the Sales Support.
• Train and oversee the Sales Support team on proper administration and management of open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, and scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedules, including setting customer appointments.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/better product line versus prospects current pricing/products.
• Follow-up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and trainings to better understand products and Brady company initiatives.
• Coordinate with various departments and department managers within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.