Sales Support Manager

at  DHL Express

MAIN ACCOUNTABILITIES:

• Sales Operations: Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Process Optimization: Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Customer Database Management: Act as an owner of the CRM tool in the country, ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Project Management: Act as the project implementation leader or commercial representative for relevant sales process or tools deployment or development within the country.
• Coordination: Collaborate with cross-functional teams (e.g., marketing, finance, IT, operations) to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Compliance: Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Data Analysis: Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
• Team Management: Lead and manage the sales support team (1 analyst & 3 coordinators), ensuring effective collaboration, training and performance optimization.

REQUIREMENTS:

• Minimum of 3 to 5 years Sales Support, Sales Planning or Sales Operations experience.
• Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.
• Experience in project management from project initiation to change management.
• Excellent communication and interpersonal skills, with the ability to build relationships across teams.
• Analytical mindset with a focus on continuous improvement and problem-solving.
• Proficiency in CRM software (e.g., MS Dynamics, Salesforce) and Microsoft Office Suite.
• Experience in managing a team will be a plus.
• Degree in Business Administration, Sales, Marketing or a related field preferred.
  Posting Legal Entity DHL Express (Singapore) Pte. Ltd.

Supporting frontline sales teams by improving processes around their daily admin tasks e.g. leads, account opening, renewals, quotations, etc. and maintaining customer database and call planning systems.