Sales Support Officer

at  Citymesh NV

At DIGI BELGIUM, we’re not just stepping into the telecom landscape; we’re here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We’re not just participants in the telecom industry; we’re leading a transformative wave, reshaping connectivity with every initiative
To support us on this journey, we are looking for a highly motivated and detail-oriented Sales Support Officer. In this role, you will be pivotal in providing technical support, improving sales processes, and ensuring smooth operations across multiple sales channels. If you’re passionate about sales, enjoy problem-solving, and thrive in a dynamic environment, we want you on our team!

REQUIREMENTS:

• High school diploma or equivalent; further education in business, IT, or a related field is a plus.
• Previous experience in sales support, technical support, or a customer service role is beneficial.
• Strong understanding of internal IT tools and systems (e.g., CRM platforms).
• Excellent communication skills, both written and verbal.
• Preferably fluent in French, Dutch and English.

At Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• Dynamic Work Environment: Dive into the bustling world of telecom at our startup! Expect a workplace that thrives on challenges and growth opportunities.
• Competitive Compensation: Enjoy a rewarding package including competitive salary and other interesting benefits.
• Permanent Contract: Secure your future with us – enjoy the stability of a permanent contract.
• Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.
• Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.
• Extra Time Off: Work hard and reap the rewards! Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.
• Convenient Location: Located in Brussels next to the railway station and in Oostkamp next to the exit, our offices are a breeze to reach, whether you’re commuting by car or train.

Curious For More?
Be part of our innovative team at Digi Belgium and embark on an exciting journey in the telecom sector. Embrace challenges, develop your skills, and thrive in a lively work environment where your contributions make a real impact. Don’t miss out on this opportunity for personal and professional growth – apply now

• Technical Support: Provide timely assistance to resolve technical issues that arise in the various sales channels, including tools and processes.
• Sales Channel Coordination: Work closely with internal sales teams (resellers, field sales, shops, inside sales) to ensure smooth operations across all channels.
• Training & Onboarding: Assist in the onboarding and training of new channel partners and internal teams, ensuring they understand sales tools, processes, and product offerings.
• Customer Service Alignment: Coordinate with customer service to ensure that inquiries or issues related to sales activities are promptly addressed, and communicate resolutions to all stakeholders.
• Process Improvement: Identify areas for improvement in the sales process whilst working with IT, helping to streamline operations and enhance efficiency.
• Documentation & Reporting: Maintain accurate records of issues, resolutions, and ongoing projects to help improve internal processes and share insights with the team.