Sales Support Representative

at  Ingram Micro

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.Ingrammicro.com.

Position Summary:

• Prepares product/license quotes as needed for pre-sales customers.
• Ensures all sales orders are processed efficiently and accurately and that delivery deadlines are met.
• Provides support to a sales team (inside/outside) representatives.
• Works with sales management, sales reps, and credit teams to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• Takes orders on self-qualified leads when appropriate

About this role: This role is for our licensing desk team. You will have a shared mailbox and receive requests. Answering customer inquiries and following up with customers about their order status. Tracking sales leads, coordinating quotes and booking orders, providing customer service, and managing customer accounts. This role includes maintaining SLAs (service level agreements) with our customers and suppliers.

Position Summary:

• Prepares product/license quotes as needed for pre-sales customers.
• Ensures all sales orders are processed efficiently and accurately and that delivery deadlines are met.
• Provides support to a sales team (inside/outside) representatives.
• Works with sales management, sales reps, and credit teams to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• Takes orders on self-qualified leads when appropriate.

What you bring to the role:

• Typically requires a diploma or degree or equivalent experience.
• 1-2 years of sales support experience is ideal.
• Experience with MS Office suite, including proficiency in Excel formulas, would be an asset.
• Must be organized and have a strong attention to detail.
• Must be adaptable, eager to learn, and highly motivated.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Excellent communication skills with the ability to effectively collaborate with team members and vendors.
• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!